Thin-Client and Client/Server CRM Survey Synopsis |
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Respondents using CRM solutions in a hosted environment: |
93%
Note: Several respondents were in the implementation process. |
Respondents by role: |
User: 57%
Consultant: 22%
Other: 21% |
CRM solutions identified: |
Amdocs, Aplicor, MS CRM, NetSuite, Onyx, Oracle, Pivotal, Salesforce.com, Salesnet, Siebel |
CRM solutions by platform type: |
Web-native: 81%
Traditional client/server: 11%
Unsure or unknown: 8% |
Top reasons cited for choosing hosting platform: |
1. Low cost of entry (subscription pricing model)
2. Accommodate decentralized organizational structures
3. Speed up implementation and time to production |
Top difficulties cited with Web-native hosting platform: |
1. Limited feature sets and functionality depth
2. Lack of customization options
3.
Lack of vertical market offerings
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Top difficulties cited with non-Web-native hosting platform: |
1. Technology, largely software and hardware, difficulties
2. Performance over the Internet
3. User adoption |
Will Web-native and non-Web-native CRM systems coexist? |
Yes: 12%
No:
77%
Unsure: 11%
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