CRM Product Reviews |
Pro's |
Con's |
Comments |
Review Documents |
| Aplicor |
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Workflow automation capabilities stand alone |
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Strong Business Intelligence (BI) & analysis reporting |
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Strong feature sets and functionality |
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Private assembly model a unique alternative |
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Excellent customer support and client satisfaction |
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Company imposes 10 user minimum |
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No modular pricing |
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Slightly higher pricing than competitors |
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Only supports MS IE browser |
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Company needs to become more analyst friendly |
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Deeper functionality is a big plus if you can use it. |
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Possibly the easiest system to use |
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User Group web site at www.aplicorforum.org. |
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Lowest cost CRM SaaS solution in the market |
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No annual contracts required |
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Good Sales Force Automation (SFA) |
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Uptime backed by a Service Level Agreement |
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Good workflow module |
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Not so strong in marketing or service |
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Ease of use a bit questionable |
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Limited to broad CRM capabilities; lacks deeper functionality |
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Starting at $50 per month per user, a very strong contender for organizations with small budgets or companies looking to automate to CRM for the first time. |
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Product IP and clients taken over by Intuit |
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| MS Dynamics CRM |
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Good integration with Microsoft Office products |
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Reasonable sales force automation (SFA) |
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Strong technology foundation and architecture |
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Strong partner delivery network |
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Heavy browser architecture - fat client |
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Not taken seriously in the SaaS market place |
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Titan is Microsoft's first attempt at hosted CRM |
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Weak marketing and customer support |
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Lacks functionality depth |
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The Titan release is Microsoft's entry to the hosted CRM market; the product is not particularly impressive, however, should be considered for companies using Dynamics, Navision or any other of the Microsoft ERP flavors |
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| NetSuite |
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CRM integrates to back office accounting |
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Good service level agreement |
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Accounting is mature (company's original name was NetLedger reflecting it's accounting heritage) |
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Good accounting, not as strong CRM |
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Primarily a small business system |
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Signs of a lot of client turnover |
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Allegedly poor customer support |
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Strong candidate if you need both front office and back office hosted systems |
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Larry Ellison owns most of the company; many rumors that Oracle may eventually buy NetSuite |
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Many articles - this seems to be a company that likes to issue a press release with every client acquisition |
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| Oracle OnDemand |
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CRM integrates to Oracle Financials |
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Nice dashboard |
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Good data warehousing (lacks flexibility, but good presentation) |
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Strong sales force automation (SFA) |
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Not as strong marketing automation or customer service |
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Lacks deep functionality offered by some other hosted vendors |
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Offline version is pretty bad |
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Allegedly poor customer service and turnover |
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Hmmm ... Another Larry Ellison driven hosted CRM company |
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Strong candidate if you like Oracle or are invested in their architecture |
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| Rightnow |
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Very strong customer support module |
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Known for their self service software |
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Good customer support |
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Good customer longevity |
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Large client base |
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Poor sales force automation (SFA) and marketing |
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Their technology is the fattest of all hosted CRM software vendors |
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The Salesnet integration may not be delivering the anticipated results |
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This company could not be more opposite to their competitors of Oracle, Salesforce.com and NetSuite |
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A humble company with a soft spoken yet very experienced management team |
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| Salesforce.com |
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The #1 market share leader for hosted CRM software products |
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Recurring downtime and service interruptions combined with lack of SLA (service level agreement) scare many |
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Apex may be a future boon for salesforce |
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Weak marketing and customer support |
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Product depth is lacking in many areas - company seems to use third party products as a crutch |
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Allegedly very high customer turnover |
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Questionable customer support |
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Strong media player (Salesforce.com plays the media like a fidel and the media seems to enjoy it) |
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CEO Benioff either a media genius or an obnoxious loudmouth - depending upon your perspective |
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Many articles - this seems to be a company that likes to issue a press release with every client acquisition |
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| SAP |
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Backing by the largest application software vendor in the world |
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Isolated tenancy hosted delivery model is a welcome change from most other hosted CRM vendors |
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The product is new, shallow and comparatively weak when compared to other hosted CRM vendors; however, offers much broader and powerful ERP capabilities. |
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While the newest entrant to the hosted CRM space, SAP is clearly the application giant of the industry |
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It's unclear whether SAP's hosted product offering is only a defensive move or this solution has a future |
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| SugarCRM |
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The leading open source CRM vendor |
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Low cost alternative (from a software perspective) |
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Respectable open source community following |
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A lot of corporate resistance to open source CRM |
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Product lacks depth |
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Installation and implementation can be very consuming |
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Weak marketing and customer support |
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We've received very different reviews on SugarCRM, therefore, the verdict is still out on this young player |
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We're not seeing much love for this solution outside the open source communities |
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